Frequently asked questions

Company

Delivery & Collection

Returns and refunds

The company

Why Desk and Chair?

Desk & Chair is a rapidly growing solutions driven business, with our core focus solutions for business enterprises across Southern Africa. All our products are sourced directly from factories, affording us the opportunity to deliver a product range of the best value and quality. Our objective is to simplify the Office Furniture Buying and selling processes, we have therefore conceptualised and marketed our ranges to further accentuate our value and ease of purchase.

These concept ranges, as well as the balance of our product offerings, are all available in a matter of days due to our in stock programs. We are able to offer our clients delivery and assembly, depending on location, using our own trucks and experienced friendly staff. Our sales consultants will interact directly with you to assist from planning, selection, through to implementation and delivery.

We are also able to offer our clients the benefit of financing their office furniture purchase for a period of up to 36 months through our internal finance company. Please feel free to come through to our fully equipped showroom, conveniently located just off New Road in Midrand, where you can meet one of our experienced, friendly sales team!

TURNKEY SOLUTION

We pride ourselves in our ability to offer our customers an end to end solution, from planning through to implementation.

FLOOR PLAN, LAYOUT & DESIGN

Desk and Chair offer our clients a 2D digital floor plan scaled down to enable our clients to visualise their office furniture layout.

Giving peace of mind and assurance that once your furniture arrives it will be the perfect fit for your environment.

FREE CONSULTATION

Our sales consultants have years of experience and are happy to arrange a time to meet with you at your business premises, to better understand your suggestions and office Furniture requirements.

FINANCE OPTION

We are able to offer our clients a tailor made finance solution up to 36 months, from our in-house finance business.

What are your showroom trading hours?

Monday to Friday: 08:00am – 16:30pm.

Trading hours may also be affected by government controlled COVID-19 restrictions, please contact +2711 266 7250 for specific details.

Where are you located?

820 16th Road, Randjespark, Midrand, Gauteng

What is the standard warranty?

If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within 1 year after delivery/collection of the product (except in the case of an extended supplier warranty, which is set out below).

You can do so by logging a return as per the return process, and we will arrange our professional service team to assess the product, should we not be able to repair the product on site we will collect the product from you. We will then repair / replace the product.

Where there is no extended supplier warranty period, unfortunately we cannot facilitate returns that fall outside of the 1 year period.

What entails an extended supplier warranty?

A product may have a supplier warranty that extends beyond the 1 year Standard Warranty. If such a product turns out to be defective more than 1 year after delivery/collection, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within the extended supplier warranty period after delivery / collection of the product.

You can do so by contacting our support team on +2711 266 7250, connect with us on live chat on our website or email our support team on info@deskandchair.co.za, and we will facilitate your return of the product to the supplier at no charge. Unfortunately, we cannot facilitate returns that fall outside of the extended supplier warranty period.

Please note that any extended supplier warranty is subject to whatever terms and conditions the supplier or manufacturer may impose

Does our showroom stock all products that are available online?

No, some of our stock items are custom made to customer specifications. If you would like to know if our showroom has the product before going there, you could give us a call on +2711 266 7250 and we will be able to assist

Delivery and collection

What are my delivery or collection options

Courier Delivery: Delivery to your door.

Collect In-Store: We are based in Midrand, 820 16th Road, Randjespark. When placing your order on the website select Collect In-Store as your shipping method. Our store operates Monday to Friday 08:00am – 16:30pm.

PLEASE NOTE: We are closed on Saturdays, Sundays and Public Holidays.

How much will my delivery cost?

Nationwide delivery cost as set out below:

ORDER VALUE	COST PER DELIVERY
Orders up to R8 000.00	R350.00
R8 001.00 – R15 000.00	R550.00
R15 001.00 – R25 000.00	R750.00
R25 001.00 – R35 000.00	R1 000.00
R35 001.00 and above	R1 500.00

All shipping rates include free assembly on chairs further terms and conditions apply on other products.

How long does delivery take?

In-stock orders received and paid Monday to Thursday will be delivered as per below:
GAUTENG: 3-4 Working Days
OTHER PROVINCES: 4-7 Working Days

PLEASE NOTE: Orders placed on Fridays, Weekends and Public Holidays will be processed the next full working day. Please allow for these additional days.
Custom made ordered items have a separate lead time of 3-6 weeks, and will be advised once the order has been placed.

What happens if an item I ordered is out of stock?

We carry a large stock holding in our warehouse that we are constantly restocking. However, it is possible that you will order a product that we are temporarily out of stock of. If this happens, we will contact you within one working day to notify you and to give you options e.g. swap for another similar product, get a refund on the item, etc.

What happens if an item is missing from my delivery?

Should a product be damaged or missing any parts or accessories at the time of delivery/collection, please notify us within 24hours via our support contact number +2711 266 7250, or email our support team on info@deskandchair.co.za with your order number and details of the product/products not received and we will gladly assist in sorting this out for you.

Can I change my delivery address after I have ordered?

You are not able to change the delivery address yourself once you have already submitted your order. Should you wish to change it you can contact our support team on +2711 266 7250, or on info@deskandchair.co.za, and they will be able to update this depending on the status of your order.

Should you wish to update your address once it has already been delivered, our team will send over a courier quote and we can arrange to have it sent to your desired address.

What do I do if I received goods damaged or broken in transit?

Goods are occasionally damaged in transit, and we will happily replace these. Please do take a photo of the damaged item as this helps our packing team improve the way products are wrapped and sent. Send an email to info@deskandchair.co.za, get in touch via the live chat on our website, or call us on +2711 266 7250 to report the damaged item so that we can correct the issue.

When will my order be ready for collection?

You will receive an email advising that your goods are ready for collection. You can then collect at any time during our opening hours.

Can someone else collect on my behalf?

If you choose to send someone else or a courier company to collect an order on your behalf, they would need your order number and to sign for the collection.

Can I change my order from collection to delivery?

You can contact our support team on +2711 266 7250, info@deskandchair.co.za or via live chat and request to have your order send via courier instead if this option is available to you. We will send over a courier quote. Once payment for delivery has been received and cleared in our bank account we will hand your order over to our couriers for delivery.

Returns and refunds

What is Desk and Chair’s return/refund policy?

We want you to be happy with your purchase. You are welcome to return any goods purchased within 7 days of receiving the item.

The below return conditions apply:

Returns only applies to products bought from Desk and Chair itself and you have proof of purchase.
Returns will only be accepted if the item(s) is still in their original unopened packaging for a full refund.
If you are returning the item because it is not suitable or you have changed your mind we will refund you, less the courier fee and a handling charge of 10% once the item has been returned to our warehouse and our team has confirmed that the item is in a saleable condition.
The refund will be done in the form of the original tender of the order.
Refunds are dealt with on a case-by-case basis and are generally processed within 3 working days.

How do I log a return?

Call us on +2711 266 7250, connect with us on live chat on our website or email our support team on info@deskandchair.co.za. We will send you a return form to complete and send a courier quote to have the product/s collected. Once you have paid the cost of having the item couriered back to us and we have received the payment, we will refund you

Please note: Include all accessories and parts that were sold with the product when product is returned.

What do I do if the items I received is not what I ordered?

Email our support team on info@deskandchair.co.za with your order number and details and a picture of the product that you have received and we will assist in sorting this out by confirming that the item received was incorrect and sending the correct item out to you.

What do I do if my item is faulty/defective?

We do our best to ensure that the products we deliver to you are of a high quality and without defects.

Please note the below will not be regarded as faulty/defective items:

faults resulting from normal wear and tear;
damage arising from negligence, user abuse or incorrect usage or assembly of the product;
damage arising from electrical surges or sea air corrosion;
damage arising from a failure to adequately care for the product;
damage arising from unauthorized alterations to the product; and
Where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.
Email our support team on info@deskandchair.co.za with your order number, details and a picture of the product that you have received and we will assist in sorting this out by contacting our suppliers to either have it repaired, replaced or refunded, depending on the situation.

Can I exchange my product?

Exchanges are allowed however a 10% handling fee will be charged on the product purchase price excluding the delivery costs. You will be quoted on the new product full price and will be charged delivery fee if you choose to have your new product delivered to you.