RETURNS/REFUNDS

We want you to be happy with your purchase. You are welcome to return any goods purchased within 7 days of receiving the item.

The below return conditions apply:

Returns only applies to products bought from Desk and Chair itself and you have proof of purchase.
Returns will only be accepted if the item(s) is still in their original unopened packaging for a full refund.
If you are returning the item because it is not suitable or you have changed your mind we will refund you, less the courier fee and a handling charge of 15% once the item has been returned to our warehouse and our team has confirmed that the item is in a saleable condition.
The refund will be done in the form of the original tender of the order.
Refunds are dealt with on a case-by-case basis and are generally processed within 3 working days.

To log a return call us on +2711 266 7250, connect with us on live chat on our website or email our support team on info@deskandchair.co.za. We will send you a return form to complete and send a courier quote to have the product/s collected. Once you have paid the cost of having the item couriered back to us and we have received the payment, we will refund you.

Please note: Include all accessories and parts that were sold with the product when product is returned.

If the items you received id not what you ordered email our support team on info@deskandchair.co.za with your order number, details and a picture of the product that you have received and we will assist in sorting this out by confirming that the item received was incorrect and sending the correct item out to you.

We do our best to ensure that the products we deliver to you are of a high quality and without defects.

Please note the below will not be regarded as faulty/defective items:

faults resulting from normal wear and tear;
damage arising from negligence, user abuse or incorrect usage or assembly of the product;
damage arising from electrical surges or sea air corrosion;
damage arising from a failure to adequately care for the product;
damage arising from unauthorized alterations to the product; and
Where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

Should the items received be faulty or defective, email our support team on info@deskandchair.co.za with your order number, details and a picture of the product you have received. We will assist in sorting this out by contacting our suppliers to either have it repaired, replaced or refunded, depending on the situation.

Exchanges are allowed however a 15% handling fee will be charged on the product purchase price excluding the delivery costs. You will be quoted on the new product full price and will be charged delivery fee if you choose to have your new product delivered to you.

Should you fail to return all of the accessories and parts that were sold with the product, we are entitled to (subject to applicable law) to refuse the return.