What is the standard warranty?
If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within 1 year after delivery/collection of the product (except in the case of an extended supplier warranty, which is set out below).
You can do so by logging a return as per the return process, and we will arrange our professional service team to assess the product, should we not be able to repair the product on site we will collect the product from you. We will then repair / replace the product.
Where there is no extended supplier warranty period, unfortunately we cannot facilitate returns that fall outside of the 1 year period.
What entails an extended supplier warranty?
A product may have a supplier warranty that extends beyond the 1 year Standard Warranty. If such a product turns out to be defective more than 1 year after delivery/collection, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within the extended supplier warranty period after delivery / collection of the product.
You can do so by contacting our support team on +2711 266 7250, connect with us on live chat on our website or email our support team on email@example.com, and we will facilitate your return of the product to the supplier at no charge. Unfortunately, we cannot facilitate returns that fall outside of the extended supplier warranty period.
Please note that any extended supplier warranty is subject to whatever terms and conditions the supplier or manufacturer may impose