TERMS & CONDITIONS
We want you to be happy with your purchase. You are welcome to return any goods purchased within 7 days of receiving the item.
The below return conditions apply:
- Returns only applies to products bought from Desk and Chair itself and you have proof of purchase.
- Returns will only be accepted if the item(s) is still in their original unopened packaging for a full refund.
- If you are returning the item because it is not suitable or you have changed your mind we will refund you, less the courier fee and a handling charge of 15% once the item has been returned to our warehouse and our team has confirmed that the item is in a saleable condition.
- The refund will be done in the form of the original tender of the order.
- Refunds are dealt with on a case-by-case basis and are generally processed within 3 working days.
To log a return call us on +2711 266 7250, connect with us on live chat on our website or email our support team on email@example.com. We will send you a return form to complete and send a courier quote to have the product/s collected. Once you have paid the cost of having the item couriered back to us and we have received the payment, we will refund you.
Please note: Include all accessories and parts that were sold with the product when product is returned.
If the items you received id not what you ordered email our support team on firstname.lastname@example.org with your order number, details and a picture of the product that you have received and we will assist in sorting this out by confirming that the item received was incorrect and sending the correct item out to you.
We do our best to ensure that the products we deliver to you are of a high quality and without defects.
Please note the below will not be regarded as faulty/defective items:
- faults resulting from normal wear and tear;
- damage arising from negligence, user abuse or incorrect usage or assembly of the product;
- damage arising from electrical surges or sea air corrosion;
- damage arising from a failure to adequately care for the product;
- damage arising from unauthorized alterations to the product; and
Where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.
Should the items received be faulty or defective, email our support team on email@example.com with your order number, details and a picture of the product you have received. We will assist in sorting this out by contacting our suppliers to either have it repaired, replaced or refunded, depending on the situation.
Exchanges are allowed however a 15% handling fee will be charged on the product purchase price excluding the delivery costs. You will be quoted on the new product full price and will be charged delivery fee if you choose to have your new product delivered to you.
Should you fail to return all of the accessories and parts that were sold with the product, we are entitled to (subject to applicable law) to refuse the return.
If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within 1 year after delivery/collection of the product (except in the case of an extended supplier warranty, which is set out below).
You can do so by logging a return as per the return process, and we will arrange our professional service team to assess the product, should we not be able to repair the product on site we will collect the product from you. We will then repair / replace the product.
Where there is no extended supplier warranty period, unfortunately we cannot facilitate returns that fall outside of the 1 year period.
EXTENDED SUPPLIER WARRANTY
A product may have a supplier warranty that extends beyond the 1 year Standard Warranty. If such a product turns out to be defective more than 1 year after delivery/collection, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within the extended supplier warranty period after delivery / collection of the product.
You can do so by contacting our support team on +2711 266 7250, connect with us on live chat on our website or email our support team on firstname.lastname@example.org, and we will facilitate your return of the product to the supplier at no charge. Unfortunately, we cannot facilitate returns that fall outside of the extended supplier warranty period.
Please note that any extended supplier warranty is subject to whatever terms and conditions the supplier or manufacturer may impose